Frequently Asked Questions

How do I request maintenance?

We keep things simple and direct—no complicated online portals or formal paperwork required. If something needs to be fixed, just give us a phone call to let us know what's going on. We take maintenance requests seriously and work to address and resolve any issues as quickly as possible.

What is the process for leasing a property?

Our leasing process is simple and straightforward:

Find Your Home: Browse our available properties right here on our website or on Zillow.com.
Schedule a Showing: Reach out to Steve Hamilton at steve@hamiltonfamilyrentals.com to arrange a convenient time to view the property.
Submit an Application: Once you've found the right fit, complete a rental application through our website or via Zillow.
Screening & Verification: We will review your application, which includes a standard credit check and routine background screening.
Finalize the Lease: Upon approval, we will collect the security deposit and coordinate lease signing.
Move In: Receive your keys and welcome to your new home!

How can I pay my rent?

We accept payment via personal check, cashier's check, or cash. Please note that we do not accept credit card or ACH electronic payments at this time.

For your convenience, we recommend three common options:

Automated Bill Pay: You can set up scheduled payments through your bank’s online banking system. Your bank will automatically generate and mail a check directly to us on the date you designate each month.
Direct Drop-Off: You are also welcome to drop off your rent check to us at our home.
Mail it in: Of course, the US Postal Service will also be happy to deliver your mailed check.

What is the checkout process?

Every property is different, but the object is the same, leave the premises in the same good order as it was when you arrived. To assist you in the checkout process, we have provided a Move Out Checklist.